PlayJonny Terms and Conditions

Welcome to PlayJonny Casino. These Terms and Conditions govern your use of playjonny.com and all services offered through our platform, including our casino games, live dealer tables, sportsbook and promotional offers. By creating an account, you agree to be bound by these Terms in full. If you do not agree with any part of these Terms, you must not use our services.

Eligibility and Registration

To register at Play Jonny, you must be at least 18 years old, or the legal age of majority set by your jurisdiction, whichever is higher. We only allow one account per player, per household, per IP address and per device. If we detect duplicate accounts, we reserve the right to block or close them, void any bets placed, and reclaim any deposits, winnings or bonuses associated with them. Selling, transferring or sharing your account with another person is strictly prohibited.

When you complete your PlayJonny login for the first time, you confirm that all information you have provided is accurate and complete. We may request identity verification documents at any point, including a passport, national ID, driver's licence, recent utility bill, bank statement or copies of the payment cards you used to deposit. We must receive requested documents within 15 days, and no withdrawal will be processed until your account is fully verified.

Restricted Territories

We do not accept players from a number of countries, including the United States, the United Kingdom, Spain, the Netherlands, Israel, Lithuania, Curaçao, Russia, Ukraine, Belarus and several others listed in full on our website. We also comply with FATF blacklist and greylist restrictions, meaning residents of certain additional countries cannot register or transact with us. Some game providers apply their own territorial restrictions on top of ours, so availability of specific titles may vary depending on your location. Using a VPN or any tool to falsify your geolocation is treated as a breach of these Terms, and we may forfeit and reclaim any returns, deposits, winnings or bonuses obtained this way.

Deposits and Payments

At PlayJonny Casino, we accept Visa, Mastercard, Apple Pay, Google Pay, international wire transfer, e-wallets and various cryptocurrencies. Our accepted currencies include EUR, BRL, CAD, NOK, NZD, CZK, ZAR, BGN, HRK, RON, AUD and Bitcoin among others; however, our internal operating currency is the euro, so transactions in other currencies may result in a slightly higher deducted amount than displayed. We do not act as a currency exchange and perform no conversion ourselves.

Our minimum deposit is generally 20 EUR, though this can vary depending on your country and chosen payment method. Only personal payment methods matching the name on your account are accepted; shared, business or family accounts are prohibited, and we may confiscate or recover funds deposited in breach of this rule. Cryptocurrency deposits below the stated minimum cannot be processed, credited or refunded.

Withdrawals

Withdrawals must be made using the same method used for your deposit. Our minimum withdrawal ranges from 50 EUR to 120 EUR depending on your country and payment method. We may apply daily, weekly or monthly withdrawal limits, with higher Loyalty Ranks unlocking higher limits. Wins exceeding 10,000 EUR/USD may be paid in monthly instalments of up to 10,000 EUR/USD until the full amount is settled.

Processing on our end can take up to 72 hours, after which delivery timing depends on your chosen method: cryptocurrency payouts are usually instant, e-wallets take several hours, and cards or wire transfers take between 3 and 5 business days. Deposited amounts must be wagered at least 3 times before a withdrawal request can be made. We limit intermediary bank charges on wire transfers to the equivalent of 16 EUR.

PlayJonny Bonus Terms

Our welcome package offers up to 2,500 EUR plus 250 free spins across your first three deposits, credited automatically without any promo code. Entering an unrelated promo code will forfeit these bonuses. Each PlayJonny bonus in the welcome package remains valid for 7 days, and free spins must be activated within 3 days of being credited.

Unless otherwise stated, our standard wagering requirement is 40x the bonus amount, valid for 14 days from receipt, with a maximum bet of 5 EUR while wagering is in progress. All bonuses at PlayJonny are sticky: real money is used first, and once bonus funds are lost, the associated bonus is forfeited. Winnings generated from a bonus are capped at 10x the bonus amount. Only one PlayJonny bonus code or promotion can be active at any time, and deposit bonuses cannot be combined.

We also offer a sportsbook welcome package across your first three deposits, up to a combined maximum of 450 EUR, requiring a minimum qualifying deposit of 20 EUR and wagering 5 times on accumulator bets. Finnish players receive a separate welcome offer of 250 free spins instead of our standard package, and are not eligible for the HighRoller bonus.

Our HighRoller bonus grants 50% up to 500 EUR when activated with the correct promo code before depositing at least 300 EUR, carrying a 35x wagering requirement and available every 7 days once the Welcome Package has been completed. We further run a Weekly Cashback of up to 25%, a Monthly Rakeback of up to 18%, a Sunday Reload offer, and a Weekly Sports Cashback structured across Bronze, Silver, Gold and Platinum tiers. Regular tournaments and network drops, including Drops & Wins, are also available across our game library.

Loyalty and VIP Program

Our Loyalty System rewards you with wager points and deposit points as you play, moving you through Bronze, Silver, Gold and Platinum ranks. Each rank increases your weekly reload value, cashback boost, points rakeback and withdrawal limits. From Gold rank, you unlock our VIP Club, including a dedicated VIP manager, a 24/7 support line, exclusive tournaments and an invite-only weekly cashback arranged directly through your manager.

Game Rules and Fair Play

We offer more than 3,000 slots, 366 live games and over 6,000 titles in total from 99 studios, including Pragmatic Play, NetEnt, Play'n GO and our own PlayJonny Originals such as Chicken Road and Plinko1000. Different games contribute differently to wagering requirements, with slots weighted at 100% and table games generally weighted at 0%. A full list of restricted slots excluded from bonus wagering is published separately on our website. Certain providers, including Microgaming, Amatic and NYX, apply their own territorial restrictions, so availability may differ depending on where you are playing from.

Account Inactivity

If your account remains inactive for 12 consecutive months, we classify it as dormant and apply a monthly administrative fee of 10 EUR, or your remaining balance if lower, for as long as the balance stays positive.

Customer Support

We provide 24/7 live chat support with an automated system that escalates complex queries to our human agents, along with e-mail support typically answered within 24 hours. Should you experience any issue with your PlayJonny casino login, deposits, withdrawals or bonus terms, our support team is available to assist. Unresolved complaints may be escalated internally and, if necessary, referred to an independent dispute body or the relevant gaming authority.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulations or business practices. We recommend reviewing this page periodically. Continued use of our services after changes are published constitutes your acceptance of the revised Terms. Where our Terms are translated into other languages, the English version always prevails in the event of any discrepancy.

By using our platform, whether through your desktop browser, our mobile-optimised site, or our dedicated app, you confirm that you have read, understood and agreed to these Terms and Conditions in full. If you have any questions, please contact us at contact@playjonny.com.